Last Updated: [Date]
Welcome to Selviska! We want you to have the best shopping experience possible. This
Refund Policy explains the terms and conditions under which refunds are processed for
purchases made on our website, selviska.com (“Website”). By using our Website, you agree
to the terms outlined in this policy.
- Eligibility for Refunds
1.1. We offer refunds for products purchased from selviska.com within 3 days from
the date of delivery.
1.2. To be eligible for a refund, the item must be in its original condition, unused, and in its
original packaging. - Refund Process
2.1. To initiate a refund, please Contact Us within the specified refund period.
Provide your order number, a brief description of the reason for the refund, and any relevant
images if applicable.
2.2. Our customer support team will provide you with a return authorisation and instructions
on how to proceed.
2.3. Pack the item securely in its original packaging, including all tags and accessories, and
attach the provided return authorisation label. - Return Shipping
3.1. Customers are responsible for return shipping costs unless the item received was
damaged, defective, or incorrect due to our error.
3.2. We recommend using a trackable shipping method to ensure that the return is received
by us. We are not responsible for lost or damaged returns during transit. - Refund Approval
4.1. Once your return is received and inspected, we will notify you via email to confirm
receipt and approval of the return.
4.2. If the return is approved, a refund will be processed to your original method of payment.
Please allow [number] business days for the refund to reflect in your account.
4.3. Refunds exclude the original shipping charges, which are non-refundable unless the return is due to our error. - Contact Us
If you have any questions about our refund policy or need assistance with a refund, please
don’t hesitate to contact our customer support. We’re here to ensure that your
shopping experience with Selviska is smooth and satisfying.