Frequently Asked Questions (FAQ) for Selviska E-commerce Website
1. What is Selviska?
Selviska is an online e-commerce platform where you can discover and purchase a wide range of products, including home decor, electronics, kitchen tools, clothing, accessories, home goods, and more.
2. How do I create an account on Selviska?
To create an account, click on the “Sign Up” button on the top-right corner of the homepage. You’ll need to provide your email address, choose a password, and follow the prompts to complete the registration process.
3. How can I browse products on Selviska?
You can browse products by using the search bar or navigating through categories and subcategories available on the website. Click on the desired category to explore the products within that category.
4. How do I place an order?
Once you’ve found the product you want, select the desired options (size, color, quantity, etc.) and click the “Add to Cart” button. When you’re ready to checkout, go to your cart and follow the prompts to provide shipping information and complete the payment process.
5. What payment methods are accepted on Selviska?
Selviska accepts various payment methods, including credit/debit cards, UPI and other secure online payment options. All payments are processed through a secure payment gateway.
6. How does shipping work?
Shipping options and costs will be displayed during the checkout process based on your location and the items in your cart. Selviska offers standard and expedited shipping options, each with their associated delivery times and costs.
7. Can I track my order?
Yes, you can track your order by logging into your Selviska account and navigating to the “Order History” section. There, you’ll find tracking information and updates on the status of your order.
8. What is Selviska’s return policy?
Selviska offers a hassle-free return policy within a specified 3days from the delivery date. If you’re not satisfied with your purchase, you can initiate a return through your account. Be sure to review the return policy for specific details on eligibility and process.
9. How do I contact customer support?
If you have any questions, concerns, or issues, you can reach out to our customer support team through the “Contact Us” page on the website. You can send an email, fill out a contact form, or use the live chat option for real-time assistance.
10. Is my personal information secure on Selviska?
Yes, Selviska takes your privacy and security seriously. The website employs encryption technology to protect your personal and payment information. For more details, you can review the Privacy Policy.
11. Can I change or cancel an order after it’s been placed?
Changes or cancellations may be possible depending on the order status. Contact customer support as soon as possible with your order details, and they’ll assist you in determining the options available to you.
12. Are there any membership or subscription services on Selviska?
Selviska offers a loyalty program that rewards frequent shoppers with exclusive discounts and offers. You can learn more about this program on the website.
13. How can I stay updated with Selviska’s latest offerings and promotions?
Subscribe to Selviska’s newsletter and follow their social media channels to stay informed about the latest products, deals, and promotions.
Remember that this FAQ is subject to change, and it’s always a good idea to refer to the Selviska website for the most up-to-date information and policies.